Contacting Support

At Aquarelia.io, we believe that an uncompromising, premium experience extends far beyond our marketplace architecture. Our dedicated customer care is available globally around the clock to ensure you have a seamless journey. To provide the quickest resolution possible, we categorize and route all incoming tickets based on their urgency and priority.

General Inquiries

If you have questions regarding the functioning of the marketplace, setting up your profile, or general platform navigation, we highly encourage you to use our Chatbot or explore our comprehensive Frequently Asked Questions (FAQs). It contains a comprehensive documentation covering every aspect of the ecosystem.

Direct Contact

How quickly can I expect support if I run into an issue ?
We maintain an efficient Service Level Agreement that includes a few days resolution window. If you have questions or run into any issues or that aren't natively covered, you can reach out directly to support@aquarelia.io.